Commit to becoming a Customer Experience Leader
Keep focus on your why. Why get CCXP certified? To become a marketable customer experience leader. It is important to invest in the learning process with time and resources, as…
Study Books by Customer Experience Thought Leaders
The bible of Customer Experience is Outside In. The only regret we had was that I did not have enough time to read this book twice. Pay special attention to…
Read Test Prep Materials
Start by diving into these exam prep resources: the Official CCXP Handbook and Michael Bartlett’s CCXP Exam Preparation booklet. Spoiler: Chapter 3 of the Handbook is the most useful for exam…