In the News
Liliana Petrova, founder of The Petrova Experience, stops by for a Cake Panel
Liliana joins business networking site Cake for a panel discussion on customer experience.
21 Entrepreneurs Explain The Essential Skills One Needs To Be a CEO
We asked entrepreneurs what critical skills one must have to be a CEO and here are the awesome responses.
#1- Liliana Petrova – A good CEO needs to be brave and creative.
NYU Stern Alumni Feature
NYU Stern Alumni feature of Liliana and her MBA experience. Liliana shares her ‘problem solving’ approach to transitioning from financial services to marketing and ultimately customer experience at JetBlue Airways. She also shares her ‘be bold’ mantra toward innovation.
Read full article here.
Liliana Petrova of JetBlue – Conducting the Customer Experience Orchestra
Designing customer experience in travel… Liliana Petrova, Director of Customer experience at JetBlue Airways, Visionary, Strategist, Customer Experience Professional and Blogger, joins John Matson, Bess Chapman.
Head of Customer Experience Programs at JetBlue Talks About Streamlining the Airport Check-in Process
Liliana Petrova, Head of Customer Experience Programs at JetBlue Airways, talked about how JetBlue transformed the airport lobby check-in experience for its customers.