Customer Experience Speaker – Panagora Conference
Liliana took the stage as a Keynote Customer Experience Speaker at the Panagora Pharma Conference in March 2019. Her speech was titled: How to infuse hospitality in the healthcare experience….
Keynote – ROI of Customer Experience
On 5/24/18, Liliana Petrova presented at the Customer Experience Exchange Travel & Hospitality conference in Florida. She spoke about the ROI of Customer Experience. Topics included: Translating customer experience improvements…
Biometrics case studies
Listen to featured panelist Liliana Petrova on “Getting to the Gate On Time.” Liliana and fellow experts discuss biometrics, air travel and customer experience. Speakers: • Sherry Stein, SITA Lab, Senior…
Airport Design Symposium Speaker: The Autonomous Airport
On March 1, 2018, Liliana Petrova presented at the Airport Design Symposium industry on a panel about the Autonomous Airport. As we move toward a more automated culture, most travelers…
JetBlue Innovation Panel
Lliliana Petrova moderates a JetBlue Innovation panel discussion on customer experience. Highlights include insight on customer experience technology, and how to find the sweet spot between looking to the future…
Customer Experience Speaker – Argyle Conference
Liliana was the keynote customer experience speaker at the 2017 Argyle Customer Experience Leadership Forum. She talked about JFK T5 Lobby Transformation and shared lessons learned. In the keynote, Liliana…