When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference. So how do you…

Tune in to the Unleashed customer experience podcast where Liliana Petrova and Will Bachman talk about customer experience optimization. Learn how to make customer-centric decisions. Find out how to ensure…

Listen to our passionate customer experience podcast with Gary David and Adam Gamwell. They did some serious research on Liliana and found out about her start in the casino industry…

How are healthcare and aviation similar? How are they different? Tune in to our conversation with Stacey Richter where we explore customer experience parallels between healthcare and airlines. Liliana shared…

How do you create a feeling of surprise and adventure in your restaurant experience design? Do not underestimate the loud voice of the materials and colors you use in your…

Tune in to listen to Liliana Petrova and Justin Smith Ph.D. having a conversation about artificial intelligence on the AI podcast. In it they share their biggest fears and highest…