What defines a good Customer Experience post Covid?
The Petrova Experience founder, Lililiana Petrova, led a Declare Talk on serving customers during a crisis and capturing the power of empathy with clients and colleagues. Liliana championed empathy and customer-centered culture to…
Improving Airport Passenger Experience
Tune in to the Aviation Americas Webinar moderated by Liliana Petrova. Listen to aviation and airports experts Brian Cobb and Jaymes Todero as they discuss improving airport passenger experience post…
Customer Experience in Financial Services
A few weeks ago we sat down with Drum to talk about CX (Customer Experience) in Financial Services. We shared company with IBM, E*trade, and MasterCard, to name a few….
Customer Centric Culture
Tune in for the CXPA CX Day 2019 webinar on Building (and Sustaining) a Customer-Centric Culture.Listen to a candid conversation about corporate culture with CCXP professionals and thought leaders. We…
Chief Customer Officers CXPA Webinar
Tune in to listen to Liliana Petrova and other certified customer experience thought leaders during Customer Experience week. Learn what is cognitive empathy and how to empower your middle management…
Personalized Customer Experience Webinar
Webinar: Strategies to Build & Leverage Personalized Customer Experiences Are you wondering what data you need to deliver more relevant experiences to your customers? Do you want to know how…
Bridging the gap between AI and Customer Support
Tune in to the conversation with Liliana Petrova, CCXP. In this webinar, presented by Argyle, Liliana talks about how to leverage artificial intelligence (AI) in an actionable way in order…