CUSTOMER EXPERIENCE CONSULTING
WHO WE HELP
Individuals
professionals passionate about building seamless customer experiences
Brands
companies ready to grow their customer base
WHY US
We are the people who understand you and are committed to empower you and your brand to achieve your potential. We believe that customer experience is a state of mind, not a discipline to be learned. We give you the customer experience theory, but we do not stop there. The real value you get with us is the empowerment and inspiration of your employees that will translate to CARE for each other and your customers.
AWARD WINNING
We have built award winning, differentiated customer
experiences and scaled hospitality at a global level in one of
the most complicated competitive industries.
CERTIFIED
We are certified Customer experience leaders who
empower executives and employees to build
customer-centric cultures and technology driven experiences.
WE ARE YOU
We run a business too. We make the business case and secure
CX ROI. Combining finance, operating, and marketing know-how
we deliver value in the board room and in the field.
OUR VALUES
We believe that doing the right thing is non-negotiable.
We believe in relationships, not transactions.
We build innovative experiences. With us, your solutions leapfrog the competition.
We do not compete. We innovate and build a class of our own.
We CARE about you and advocate for the voice of your brand and your customers.
We see the best in people and brands. We transform your potential into reality and turn dreams into goals.
CX PERSPECTIVES
Coronavirus Isn’t The Only Thing Killing the Aviation Industry
Eighteen years ago, September 11th caused a three-day halt of the US commercial airlines and resulted in a 31.6% reduction in travel in September 2001 compared to the previous year….
Coronavirus Travel: What Does Hospitality Mean Now?
Earlier this week, I traveled to New Orleans from JFK Terminal 5 in New York. I had planned an airport conference a few months ago. Although many colleagues chose not…
Hospitality and Why We Lack a Seamless Travel Experience: Lessons from Las Vegas
Hospitality is taken for granted across government agencies, airlines and hotels. In my line of work, I often hear “I want to have the JetBlue customer experience.” Although many claim…