CX Program management
Manage award-winning, best-in-class Customer Experience Programs with The Petrova Experience.
How You Start
The 3 main components to put in place to start an impactful CX program
TECHNICAL CAPABILITIES AND OVERALL IT DIAGNOSTIC
SME Availability and Capabilities Check
Executive Sponsor
What you will get
3 - 4 months
1st step
Set up CX Charter
2nd step
Define CX Program Goals and KPIs
3rd Step
Collect Baselines and Metrics
4th step
Establish Governance Team; Steering Committee; and Working Teams
6 months
5th step
Create and Manage CX Project
2 months
6th step
Report Results and Impact
7th step
Create Steady State Checklist
Celebrate successful project completion with The Petrova Experience
What customers want
Denise Lee Yohn
“Your brand can’t JUST be a promise. It must be a promise delivered.”
Liliana Petrova, CEO, The Petrova Experience
“The goal of CX across industries is the same. It is delivering to your customers the value that they value. It's a simple goal that carries a lot of weight and is hard to execute”