Certified Women Owned Business
Customer Experience Strategy

Human-Centered Experience Design

Human-Centered Technology & Systems Design

Service Design & Hospitality Training

Customer Experience Strategy & Customer-Centered Culture
Human-Centered Service & Technology Design
Alyson B., Boston, MA, USA
Guilherme Kolberg, Grupo X, Sao Paolo, Brazil
Lisa Stefanoff, Specialty Food Association, NYC, USA
AWARDS & Credentials
HEALTHCARE
Today’s patient, no matter health or socioeconomic status, requires easy-to-understand, actionable patient experiences that support health and wellness. Build a customer experience strategy for healthcare that is patient-centered, breaks silos, and improves access to data along the continuum of care.
TRANSPORTATION
CX strategy empowers transportation sector businesses understand and design for the scope of customer types and customer needs in this $206B USD industry. When a customer-centric mindset prioritizes the strategic design of seamless, guided journeys, the world class transportation experiences customers want, become possible.