Inaugural conference from New York-based consulting firm gathers leaders to build the business case for customer experience.

Brooklyn, NY—July 24, 2024

Customer experience firm The Petrova Experience announces CX Strategy Conference 2024: From Vision to Reality.  The half-day event will be held Tuesday, October 1, from 8:00 a.m. – 12:00 p.m. at the Manhattan Oppenheimer Offices.  Featured keynote speakers and panelists include leaders with experience at companies like Kate Spade New York, JetBlue Airways, Pfizer, and Airbnb, among others.

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Founder of The Petrova Experience to present on the future of passenger experience at Aviation Festival Americas, Miami

Brooklyn, NY – May 7, 2024

Customer experience consulting firm CEO and founder Liliana Petrova will present “Rethinking the Passenger Experience of the Future: Designing the Next Era of Travel Journeys,” at Aviation Festival Americas in Miami, Florida, May 15, 2024. The conversation will introduce the new travel ecosystem and address the intersection of changing passenger needs and technologies, including vertical takeoff and landing aircraft (VTOL).

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Join The Petrova Experience Team in pursuit of customer happiness.

Job Title: Freelance Marketing Coordinator

Location: Remote

About Us: The Petrova Experience is an international customer experience consulting firm that connects customer experience to ROI. Based in Brooklyn and founded by Liliana Petrova, The Petrova Experience designs and implements customer experiences that help businesses meet ever-increasing customer expectations and market challenges. The Petrova Experience is a Federally recognized Minority and Women-Owned Business (MWBE) and a recognized New York State and New Jersey MWBE. Learn more about The Petrova Experience at thepetrovaexperience.com 

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FOR IMMEDIATE RELEASE

The Petrova Experience Announces Participation in Penn Station, New York Redesign

The Petrova Experience Teams with FXCollaborative Architects LLP and WSP USA Inc. to improve customer experience in New York’s Penn Station

Brooklyn, NY – November 7, 2023

Customer experience consulting firm The Petrova Experience today announces participation in New York’s Penn Station Redesign Project. New York Governor Kathy Hochul says the $57.9 million plus project will build “a world-class station that puts New Yorkers first [and] delivers a rider-focused transportation experience.”

Project goals include relieving overcrowding, improving passenger flow and orientation, improving passenger safety and accessibility, alleviating cramped, disjointed circulation areas, optimizing retails and revenue generation, and integrating Penn Station with the Moynihan Train Hall and planned Penn Station Expansion.

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Setting up customer experience programs, building teams, making the business case for CX that secures the funding you need to have real impact on customer experience and drive a faster path to ROI… we have been there and done it. And we want to help YOU do the same for your organization.

Meet The Petrova Epxerience CX Partner Program

We are ready to partner with you in pursuit of customer happiness for your organization and help you get to CX wins faster if you…

• Are new to a CX role
• Feel like there is more you want to accomplish than the resources you currently have access to
• Recognize there is so much you can do to elevate your CX, but are not sure how to accomplish your goals or where to start
• Are ready to master a process that increases efficiency and amplifies customer experience internally and externally
• Are expected to deliver quickly and need support to scale and get to your wins faster
• Want support delivering on your CX promises and overall experience concepts

Support from a Partner Who Has Been There

We have been where you are – the first CX hire at a Fortune 500 Company. Built award-winning CX Programs from the ground up.

We advocate for YOU and help protect your Brand.

We are experts who know where to start and how to teach others.

We are your Extended Team – we work for YOU!

Because we truly believe in empowering you to pursue customer happiness every day, we are here to use our experience to help you lead transformations that take you from ideas to impact. And we’re not afraid of the difficult conversations and dynamic problem solving it takes to get there.

Take the Next Step with The Petrova Experience

Ready to learn more and take the next steps with us? Let us know, and we will set up a time to connect!

CX ROI Webinar

Liliana Petrova, Founder and CEO of The Petrova Experience, and Debbie Jackson, Senior Consultant at Eventus Solutions Group, share insights on how to reach new heights.

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