Method featured a story of Dignity of Work and collaborated with Liliana Petrova in their employee experience article series. Liliana shared JetBlue Airways best practices in the design and implementation of employee technology. In her interview Liliana said “Not being asked is the most compromising non-action you can do in a relationship, of any kind,…” “Not being asked means I don’t matter.”

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Insight Analytics featured a cover story of Liliana Petrova in the October edition of their magazine. Liliana was interviewed as one of the 10 most influential women in technology. In the interview of Liliana you can what it means to her to be a responsible leader in 2020 and how technology can solve customer pain points.

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Liliana Petrova, CCXP, Founder and CEO of The Petrova Experience, today announces the launch of a new Customer Experience podcast.

The One Thing: Customer Experience from the Top gives an exclusive, inside view of customer experience strategy, design, and cultural commitments from some of the world’s top brands…

International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).

Liliana joins business networking site Cake for a panel discussion on customer experience.

The goal of CX across industries is the same. It’s delivering to your customers the value that they value. It’s a simple goal that carries a lot of weight and is hard to execute.