Liliana Petrova, CCXP, Founder and CEO of The Petrova Experience, today announces the launch of a new Customer Experience podcast.

The One Thing: Customer Experience from the Top gives an exclusive, inside view of customer experience strategy, design, and cultural commitments from some of the world’s top brands…

International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).

Liliana joins business networking site Cake for a panel discussion on customer experience.

The goal of CX across industries is the same. It’s delivering to your customers the value that they value. It’s a simple goal that carries a lot of weight and is hard to execute.

We asked entrepreneurs what critical skills one must have to be a CEO and here are the awesome responses.
#1- Liliana Petrova – A good CEO needs to be brave and creative.

NYU Stern Alumni feature of Liliana and her MBA experience. Liliana shares her ‘problem solving’ approach to transitioning from financial services to marketing and ultimately customer experience at JetBlue Airways. She also shares her ‘be bold’ mantra toward innovation.

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