Press - THE PETROVA EXPERIENCE
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    Elizabeth Eames for The Petrova Experience liz @ eeames.com +1 917.620.1525 Connect

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    CXBuzz Interview with Liliana Petrova

    This month CXBuzz featured Liliana Petrova, CCXP in a customer experience interview about the inner workings of customer experience. Read Liliana’s take on the difference between Customer Service and Customer Experience, how companies can increase loyalty and retention, and which firms are walking the talk of customer experience today, leveraging technologies like AI and human-centered design to create new value for customers across industries. The conversation also will give you advice on the difference between NPS and CSAT and how to use social media in customer experience.

    Read full interview here.

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    Liliana Petrova on best employee practices in digital transformations

    Method featured a story of Dignity of Work and collaborated with Liliana Petrova in their employee experience article series. Liliana shared JetBlue Airways best practices in the design and implementation of employee technology. In her interview Liliana said “Not being asked is the most compromising non-action you can do in a relationship, of any kind,…” “Not being asked means I don’t matter.”

    Read full article here.

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    CEO of The Petrova Experience Launches Podcast for Executives

    Liliana Petrova, CCXP, Founder and CEO of The Petrova Experience, today announces the launch of a new Customer Experience podcast.

    The One Thing: Customer Experience from the Top gives an exclusive, inside view of customer experience strategy, design, and cultural commitments from some of the world’s top brands

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