Customer Experience Keynotes
Presentations
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

KnowHow Customer Experience Investment Webinar with Lilian Petrova
Customer Experience in Restoration: Delighting Your Customer from Job Start to Close The Petrova Experience Founder and CEO Liliana Petrova is a featured guest on The Five Star Restorer Webinar…

What defines a good Customer Experience post Covid?
The Petrova Experience founder, Lililiana Petrova, led a Declare Talk on serving customers during a crisis and capturing the power of empathy with clients and colleagues. Liliana championed empathy and customer-centered culture to…

Improving Airport Passenger Experience
Tune in to the Aviation Americas Webinar moderated by Liliana Petrova. Listen to aviation and airports experts Brian Cobb and Jaymes Todero as they discuss improving airport passenger experience post…