Customer Experience Keynotes
Speaking Engagements
What they say…
Previous Engagements
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

Technology Innovations for Hospitality
This 30-minute webinar is the capstone to The Petrova Experience Summer Webinar Series on Hospitality. Throughout the series, CEO/Founder Liliana Petrova and special guests discussed the 3 Pillars of Hospitality:…

Webinar: How to Build Processes and Procedures for World-Class Hospitality Experiences
In this 30-minute webinar from The Petrova Experience, hear from Tony Lopez, Vice President of Manufacturing & Logistics Services for PRIDE Industries and Liliana Petrova, CEO and Founder of The…

Webinar: How to Train Hospitality Teams for Superior Customer Experience
Liliana Petrova, CEO/Founder of The Petrova Experience explores how to leverage training to combat the hospitality industry’s 84% employee turnover rate. In conversation with The Petrova Experience CMO Elizabeth Eames,…
HEALTHCARE
Today’s patient, no matter health or socioeconomic status, requires easy-to-understand, actionable patient experiences that support health and wellness. Build a customer experience strategy for healthcare that is patient-centered, breaks silos, and improves access to data along the continuum of care.
TRANSPORTATION
CX strategy empowers transportation sector businesses understand and design for the scope of customer types and customer needs in this $206B USD industry. When a customer-centric mindset prioritizes the strategic design of seamless, guided journeys, the world class transportation experiences customers want, become possible.