CULTURE & CUSTOMER EXPERIENCE TRAINING
Help your organization operationalize culture. If you have values and behaviors, but are not seeing them in the day-to-day, it is because your employees have not received the training they need to bring values to life in daily interactions.
The Petrova Experience Team customizes trainings that transform your organization into a driver of better experiences for employees and customers
What are you going to get?
Customer Service Training 101
Customer Success Training
Culture Behavior Training + Hospitality Standards Training
I am
An executive committed to creating exceptional customer experiences, improving retention of A Player Employees, and embedding organizational culture for highly effective teams.
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Customer Service Training 101
Empower leadership and employees with Customer Service Fundamentals. Build a culture of service that delivers seamless, recognizable experiences that keep customers coming back.
Customer Success Training
Help employees across departments understand customer needs and how they are positioned to serve those needs. Fueled by CX best practices, this training helps to embed Customer Success throughout your organization.
Culture Behavior Training + Hospitality Standards Training
The Petrova Experience provides impactful training programs in both Culture Behaviors and Hospitality Standards based on needs, budgets, and experience goals.
The Petrova Experience Training Program
Comprehensive training package includes in-person training for teams, conducted by TPE experts, and follow-ups to support implementation across the organization.
TPE Train the Trainer
In-person training for in-house trainers by an expert from The Petrova Experience, with a customized TPE Culture or Hospitality Standards Curriculum handover to the trainer for implementation across the organization.
The Petrova Experience Customized Curriculum
Direct delivery of a customized TPE Culture or Hospitality Standards Curriculum; handover for implementation across the organization.