Culture & Customer Experience Training - THE PETROVA EXPERIENCE

    Help your organization operationalize culture. If you have values and behaviors, but are not seeing them in the day-to-day, it is because your employees have not received the training they need to bring values to life in daily interactions.

    The Petrova Experience Team customizes trainings that transform your organization into a driver of better experiences for employees and customers

    What are you going to get?

    Vector (32) (1)

    Customer Service Training 101

    Group 184 (1)

    Customer Success Training

    Group 427320437 (1)

    Culture Behavior Training + Hospitality Standards Training

    I am

    An executive committed to creating exceptional customer experiences, improving retention of top performing employees, and embedding organizational culture for highly effective teams.

    Related products

    Customer Service Training 101

    Empower leadership and employees with Customer Service Fundamentals. Build a culture of service that delivers seamless, recognizable experiences that keep customers coming back.

    Customer Success Training

    Help employees across departments understand customer needs and how they are positioned to serve those needs. Fueled by CX best practices, this training helps to embed Customer Success throughout your organization.

    Culture Behavior Training + Hospitality Standards Training

    The Petrova Experience provides impactful training programs in both Culture Behaviors and Hospitality Standards based on needs, budgets, and experience goals.

    The Petrova Experience Training Program

    Comprehensive training package includes in-person training for teams, conducted by TPE experts, and follow-ups to support implementation across the organization.

    TPE Train the Trainer

    In-person training for in-house trainers by an expert from The Petrova Experience, with a customized TPE Culture or Hospitality Standards Curriculum handover to the trainer for implementation across the organization.

    The Petrova Experience Customized Curriculum

    Direct delivery of a customized TPE Culture or Hospitality Standards Curriculum; handover for implementation across the organization.

  • Spend more time with The Petrova Experience

    You understand the importance of Voice of the Customer.
    You agree with Bill Gates that

    "Your most unhappy customers are your greatest source of learning."

    You are ready to embrace customer experience best practices and create the experiences your customers deserve.

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