Customer Experience TECHNOLOGY
What is CX Technology?
CX technology empowers human-centered experiences across platforms in the digital and physical space. It is a tool that brings organizational strategy and customer experience design to life. The Petrova Experience helps organizations transform the way businesses deliver services in the post-Covid world. Many technologies are available in the market place, but knowing what problems they can solve or how to harness the potential of technology is not an easy problem to solve. The Petrova Experience is the technology guide that helps businesses meet their customers where they are in an efficient and seamless way.
The Petrova Experience closes the gap between technology teams and the front line to design powerful employee experience tools and serve customer needs and expectations in the applications of technology along the customer journey. A poorly designed chatbot can actually increase customer frustrations and staffing costs. An app that does not improve customer experience will have low adoption. And a Biometrics journey without human-centered design can turn from an innovative experience to privacy concern.