CX Perspectives
How to Scale a High Trust Health Service Without Breaking Patient Confidence
When a healthcare technology company begins to scale, the pressure can feel punishing. The patient can get lost in the momentum of growth. And quickly, profit projections can stumble into…
5 Ways Customer Experience Consultants Keep Customer Promises
Customer experience is the follow-through on brand promises across every interaction. Some organizations assume the importance of customer experience is limited to commercial brands. This is far from true. In…
The Biggest AI Mistake Most companies are Making
Much of AI news focuses on the importance of regulation, data risks, and intellectual property debates. And of course there is the rally cry “AI is coming for our jobs.”…
How Hospitality Can Save Tourism
Travel experience experts need to remember why people travel. For most tourists, it is all about the destination. The destination is why you leave home. Before you make the decision…
The ROI of Customer Experience
Knowing the ROI of customer experience helps to fund CX projects and make intelligent investments in customer experience. But a deeper examination into the question about CX return on investment…
Patient Experience Trends in 2021 – Telehealth is Here to Stay
Today, we continue our series about 2021 Customer Experience trends and tactics. We take a closer look at patient experience and what telehealth means for the future. Both for patients…
