You need to build customer experience strategy and map out the customer journeys across your service.
But you lack the time or skills on your team to do that fast.
You are tasked to bring CX awarenes to your organization.
You need to prioritize your time and get quick wins to help your program gain internal traction.
You are in charge of Customer Experience for a major brand.
You need to demonstrate a business case to justify your mandate. You need to build a strategy and hire the right members of your small team with limited funding.
You are in charge of Customer Insights, but you have not been able to influence change in your organization
You have a lot of useful data, but no programming attached to your insights. You need to close the loop.
You are a product developer for an innovative brand.
You need a framework that puts user experience first in the design phase..
You are setting up a Customer Experience Council.
You need to learn how to engage cross functional teams to participate.
You are in charge of implementing a CRM or segmentation system
You're not sure where to begin. You do not know what software to buy or how to activate your cross functional teams to engage with solution design.
Your current customer service is not customer centric.
You need to put the customer at the center, but don't know how to change operations accordingly. You are ready to change the culture of your frontline.