• Coaching

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    Coaching Services

    Standard

    3 Month weekly package

    • Weekly one-on-one calls/video chats (1 hour)
    • Overview of the customer experience world, the jobs in it, and the skills you need to transition or advance your customer experience career
    • Tailored customer experience career map

    Let's Talk!

    Premium

    Achieve a goal together in one quarter

    • Weekly one-on-one calls/video chats (1 hour)
    • Thought partnership to achieve your customer experience goals and your department success
    • Templates for your project, program, strategy, executive meeting and journey map

    Let's Talk!

    All Coaching customers have temporary access to our CX Resources & a discount for Rutger’s classes

    Learn how to design and implement solutions in your company that increase CX awareness and elevate your personal brand.

    Make the most compelling and convincing presentations and obtain leadership support for your initiatives.

    Crate alliances across the organization to make CX a priority for your peers.

    Build a strong relationship with IT to put the customer at the center of product development.

    Alyson B., Boston, MA, USA

    We had an org structure that was siloed by product and department objectives. Liliana provided guidance in implementing the right customer experience governance to enable the best outcome. Her consulting proved to be actionable and customized and we were able to craft a cross-functional customer experience management plan that has yielded positive results in our business.

    Guilherme Kolberg, Grupo X, Sao Paolo, Brazil

    Liliana helped us design the most actionable and impactful hierarchy in our customer experience team. Following her recommendation we embedded CX Ambassadors in the front line operational teams. With this structure we are able to connect the feedback from our clients to the people delivering the experience every day.

    Lisa Stefanoff, Specialty Food Association, NYC, USA

    Liliana helped move the Specialty Food Association to the next level. In a very short time period she build our membership strategy and design new journeys for our target members, allowing young companies to join the association. Her strategy will elevate the authority of the association in the industry and nurture our members in a personalized and relevant way.

    AWARDS & Credentials

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