Customer Experience Coaching to help you grow in your career
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    • Customer Experience Coaching

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    CX Coaching Services

    Standard

    3 Month weekly package

    • Weekly one-on-one calls/video chats (1 hour)
    • Overview of the customer experience world, the jobs in it, and the skills you need to transition or advance your customer experience career
    • Tailored customer experience career map
    Let's Talk!

    Premium

    Achieve a goal together in one quarter

    • Weekly one-on-one calls/video chats (1 hour)
    • Thought partnership to achieve your customer experience goals and your department success
    • Templates for your project, program, strategy, executive meeting and journey map
    Let's Talk!

    Learn how to design and implement solutions in your company that increase CX awareness and elevate your personal brand.

    Make the most compelling and convincing presentations and obtain leadership support for your initiatives.

    Crate alliances across the organization to make CX a priority for your peers.

    Build a strong relationship with IT to put the customer at the center of product development.

    Alyson B., Boston, MA, USA

    We had an org structure that was siloed by product and department objectives. Liliana provided guidance in implementing the right customer experience governance to enable the best outcome. Her consulting proved to be actionable and customized and we were able to craft a cross-functional customer experience management plan that has yielded positive results in our business.

    Guilherme Kolberg, Grupo X, Sao Paolo, Brazil

    Liliana helped us design the most actionable and impactful hierarchy in our customer experience team. Following her recommendation we embedded CX Ambassadors in the front line operational teams. With this structure we are able to connect the feedback from our clients to the people delivering the experience every day.

    Lisa Stefanoff, Specialty Food Association, NYC, USA

    Liliana helped move the Specialty Food Association to the next level. In a very short time period she build our membership strategy and design new journeys for our target members, allowing young companies to join the association. Her strategy will elevate the authority of the association in the industry and nurture our members in a personalized and relevant way.

    AWARDS & Credentials

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    HOSPITALITY & TRAVEL

    Customer Experience for the Hospitality and Travel Industry

    The consumer-based travel industry is consumer-based needs volume to survive. Customer experience that makes customers happy and keeps happy customers coming back brings the volume the travel and hospitality requires.
     

    HEALTHCARE

    Today’s patient, no matter health or socioeconomic status, requires easy-to-understand, actionable patient experiences that support health and wellness. Build a customer experience strategy for healthcare that is patient-centered, breaks silos, and improves access to data along the continuum of care.
     

    TRANSPORTATION

    CX strategy empowers transportation sector businesses understand and design for the scope of customer types and customer needs in this $206B USD industry. When a customer-centric mindset prioritizes the strategic design of seamless, guided journeys, the world class transportation experiences customers want, become possible.
     

    EDUCATION

    Impactful investments in student experience position higher ed and K12 institutions to meet diverse student needs, and secure their positions in competitive, demanding markets. CX strategy for the education industry sets the standard for the student experiences of the future.
     

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