Five Ways to Get Obsessed with Customers Experience
But a major gap exists between companies’ perceptions of how well they’re doing and those of customers. According to a Capgemini study, while 75 percent of companies believe themselves to be…
Customer experience technology spending to exceed $600bn by 2022 — IDC
Spending on customer experience technology will reach $641bn in 2022, according to new research by IDC. As companies focus on meeting the expectations of customers and providing a differentiated customer…