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Liliana Petrova on best employee practices in digital transformations
Method featured a story of Dignity of Work and collaborated with Liliana Petrova in their employee experience article series. Liliana shared JetBlue Airways best practices in the design and implementation of employee technology. In her interview Liliana said “Not being asked is the most compromising non-action you can do in a relationship, of any kind,…” “Not being asked means I don’t matter.”
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Liliana Petrova nominated as one of the 10 Most Influential Women in Technology 2020
Insight Analytics featured a cover story of Liliana Petrova in the October edition of their magazine. Liliana was interviewed as one of the 10 most influential women in technology. In the interview of Liliana you can what it means to her to be a responsible leader in 2020 and how technology can solve customer pain points.
Read full article here.
CEO of The Petrova Experience Launches Podcast for Executives
Liliana Petrova, CCXP, Founder and CEO of The Petrova Experience, today announces the launch of a new Customer Experience podcast.
The One Thing: Customer Experience from the Top gives an exclusive, inside view of customer experience strategy, design, and cultural commitments from some of the world’s top brands…
The Petrova Experience Joins Airports Council International
International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).
Liliana Petrova, founder of The Petrova Experience, stops by for a Cake Panel
Liliana joins business networking site Cake for a panel discussion on customer experience.
How to forge a smart customer experience strategy
The goal of CX across industries is the same. It’s delivering to your customers the value that they value. It’s a simple goal that carries a lot of weight and is hard to execute.