In the News
The Petrova Experience Joins Airports Council International
International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).
Liliana Petrova, founder of The Petrova Experience, stops by for a Cake Panel
Liliana joins business networking site Cake for a panel discussion on customer experience.
How to forge a smart customer experience strategy
The goal of CX across industries is the same. It’s delivering to your customers the value that they value. It’s a simple goal that carries a lot of weight and is hard to execute.
21 Entrepreneurs Explain The Essential Skills One Needs To Be a CEO
We asked entrepreneurs what critical skills one must have to be a CEO and here are the awesome responses.
#1- Liliana Petrova – A good CEO needs to be brave and creative.
NYU Stern Alumni Feature
NYU Stern Alumni feature of Liliana and her MBA experience. Liliana shares her ‘problem solving’ approach to transitioning from financial services to marketing and ultimately customer experience at JetBlue Airways. She also shares her ‘be bold’ mantra toward innovation.
Read full article here.
Liliana Petrova of JetBlue – Conducting the Customer Experience Orchestra
Designing customer experience in travel… Liliana Petrova, Director of Customer experience at JetBlue Airways, Visionary, Strategist, Customer Experience Professional and Blogger, joins John Matson, Bess Chapman.