Liliana Petrova, Head of Customer Experience Programs at JetBlue Airways, shared her thoughts on the customer journey and how to address various pain points along this journey.

In Aruba, KLM passengers flying to Amsterdam’s Schiphol Airport can go from check-in all the way to boarding without a ticket and with just one passport check.

Customs and Border Protection (CBP) is ready to accelerate the adoption of a congressionally-mandated biometric exit system at U.S. airports and the agency expects to see airports and airlines begin to expand their participation in the program.