CUSTOMER EXPERIENCE CONSULTING
Create customer-centric culture to promote employee engagement and customer loyalty.
Build intuitive, seamless customer experiences that increase efficiency, throughput and revenue.
Leverage technology solutions to drive customer growth now and in the future.
WHO WE HELP
Individuals
professionals passionate about building seamless customer experiences
Brands
companies ready to grow and innovate
WHY US
The Petrova Experience is a NYC, State, and Federal DBE and MWBE. We understand you and are committed to empowering you and your brand to achieve your potential. We believe that customer experience is a state of mind, not a discipline to be learned. We give you the customer experience theory, but we do not stop there. The real value you get with us is the empowerment and inspiration of your employees that will translate to CARE for each other and your customers.
AWARD WINNING
We have built award winning, differentiated customer
experiences and scaled hospitality at a global level in one of
the most complicated, competitive industries.
CERTIFIED
We are certified Customer Experience leaders who
empower executives and employees to build
customer-centric cultures and technology-driven experiences.
WE ARE YOU
We run a business too. We make the business case and secure
CX ROI. Combining finance, operations, and communications expertise, we deliver value in the boardroom and in the field.
OUR VALUES
We believe that doing the right thing is non-negotiable.
We believe in relationships, not transactions.
We innovate and build a class of our own.
We CARE about you and advocate for the voice of your brand and your customers.
We see the best in people and brands. We strengthen leaders to sustain transformation.
CX PERSPECTIVES
2026 Customer Experience Trends Every CEO Should Watch
Customer expectations are shifting faster than most organizations can adapt. Over the last year, we have been talking to a variety of audiences about the reality forward-thinking CEOs cannot afford…
New Frontiers in Passenger Experience: Where is the Passenger in the Urban Air Mobility Ecosystem?
Two years ago, I stood on stage at the Aviation Americas Festival in Miami and asked a provocative question: What if the future of aviation isn’t just about aircraft, but…
How a Failed Bus Experience becomes a Rally Cry for Passengers
A single experience can shed light on major vulnerabilities in transportation experience. A bus trip we took from Atlantic City reveals the danger of breaking promises to customers, the importance…