Customer Experience Coaching to help you grow in your career
  • Customer Experience Coaching

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    CX Coaching Services

    Standard

    3 Month weekly package

    • Weekly one-on-one calls/video chats (1 hour)
    • Overview of the customer experience world, the jobs in it, and the skills you need to transition or advance your customer experience career
    • Tailored customer experience career map

    Let's Talk!

    Premium

    Achieve a goal together in one quarter

    • Weekly one-on-one calls/video chats (1 hour)
    • Thought partnership to achieve your customer experience goals and your department success
    • Templates for your project, program, strategy, executive meeting and journey map

    Let's Talk!

    Learn how to design and implement solutions in your company that increase CX awareness and elevate your personal brand.

    Make the most compelling and convincing presentations and obtain leadership support for your initiatives.

    Crate alliances across the organization to make CX a priority for your peers.

    Build a strong relationship with IT to put the customer at the center of product development.

    Alyson B., Boston, MA, USA

    We had an org structure that was siloed by product and department objectives. Liliana provided guidance in implementing the right customer experience governance to enable the best outcome. Her consulting proved to be actionable and customized and we were able to craft a cross-functional customer experience management plan that has yielded positive results in our business.

    Guilherme Kolberg, Grupo X, Sao Paolo, Brazil

    Liliana helped us design the most actionable and impactful hierarchy in our customer experience team. Following her recommendation we embedded CX Ambassadors in the front line operational teams. With this structure we are able to connect the feedback from our clients to the people delivering the experience every day.

    Lisa Stefanoff, Specialty Food Association, NYC, USA

    Liliana helped move the Specialty Food Association to the next level. In a very short time period she build our membership strategy and design new journeys for our target members, allowing young companies to join the association. Her strategy will elevate the authority of the association in the industry and nurture our members in a personalized and relevant way.

    AWARDS & Credentials

    Customer experience is how your organization delivers on its brand promise through customer interactions , resulting in loyalty, advocacy, and brand trust from customers and employees.

    We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution’s processing time.

    Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient’s time zone. During busy holiday periods like Christmas, Valentine’s and Mother’s Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

    Click here to complete the form with your order-related question(s).

    We’ll attempt to securely charge your credit card at the point of purchase online. If there’s a problem, you’ll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

    Local and State sales tax will be collected if your recipient’s mailing address is in:

    • Arizona
    • California
    • Colorado

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