Method featured a story of Dignity of Work and collaborated with Liliana Petrova in their employee experience article series. Liliana shared JetBlue Airways best practices in the design and implementation of employee technology. In her interview Liliana said “Not being asked is the most compromising…

Insight Analytics featured a cover story of Liliana Petrova in the October edition of their magazine. Liliana was interviewed as one of the 10 most influential women in technology. In the interview of Liliana you can what it means to her to be a responsible…

Liliana Petrova, CCXP, Founder and CEO of The Petrova Experience, today announces the launch of a new Customer Experience podcast. The One Thing: Customer Experience from the Top gives an exclusive, inside view of customer experience strategy, design, and cultural commitments from some of the…

International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).

Liliana joins business networking site Cake for a panel discussion on customer experience.

The goal of CX across industries is the same. It’s delivering to your customers the value that they value. It’s a simple goal that carries a lot of weight and is hard to execute.

We asked entrepreneurs what critical skills one must have to be a CEO and here are the awesome responses. #1- Liliana Petrova – A good CEO needs to be brave and creative.

NYU Stern Alumni feature of Liliana and her MBA experience. Liliana shares her ‘problem solving’ approach to transitioning from financial services to marketing and ultimately customer experience at JetBlue Airways. She also shares her ‘be bold’ mantra toward innovation. Read full article here.

Designing customer experience in travel… Liliana Petrova, Director of Customer experience at JetBlue Airways, Visionary, Strategist, Customer Experience Professional and Blogger, joins John Matson, Bess Chapman.

Liliana Petrova, Head of Customer Experience Programs at JetBlue Airways, talked about how JetBlue transformed the airport lobby check-in experience for its customers.