Liliana Petrova on best employee practices in digital transformations
Method featured a story of Dignity of Work and collaborated with Liliana Petrova in their employee experience article series. Liliana shared JetBlue Airways best practices in the design and implementation…
Liliana Petrova nominated as one of the 10 Most Influential Women in Technology 2020
Insight Analytics featured a cover story of Liliana Petrova in the October edition of their magazine. Liliana was interviewed as one of the 10 most influential women in technology. In…
CEO of The Petrova Experience Launches Podcast for Executives
Liliana Petrova, CCXP, Founder and CEO of The Petrova Experience, today announces the launch of a new Customer Experience podcast. The One Thing: Customer Experience from the Top gives an…
The Petrova Experience Joins Airports Council International
International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).
Liliana Petrova, founder of The Petrova Experience, stops by for a Cake Panel
Liliana joins business networking site Cake for a panel discussion on customer experience.
How to forge a smart customer experience strategy
The goal of CX across industries is the same. It’s delivering to your customers the value that they value. It’s a simple goal that carries a lot of weight and…
21 Entrepreneurs Explain The Essential Skills One Needs To Be a CEO
We asked entrepreneurs what critical skills one must have to be a CEO and here are the awesome responses. #1- Liliana Petrova – A good CEO needs to be brave…
NYU Stern Alumni Feature
NYU Stern Alumni feature of Liliana and her MBA experience. Liliana shares her ‘problem solving’ approach to transitioning from financial services to marketing and ultimately customer experience at JetBlue Airways….
Liliana Petrova of JetBlue – Conducting the Customer Experience Orchestra
Designing customer experience in travel… Liliana Petrova, Director of Customer experience at JetBlue Airways, Visionary, Strategist, Customer Experience Professional and Blogger, joins John Matson, Bess Chapman.
Head of Customer Experience Programs at JetBlue Talks About Streamlining the Airport Check-in Process
Liliana Petrova, Head of Customer Experience Programs at JetBlue Airways, talked about how JetBlue transformed the airport lobby check-in experience for its customers.