Customer Experience Keynotes
Speaking Engagements
What they say…
Previous Engagements
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

Biometrics case studies
Listen to featured panelist Liliana Petrova on “Getting to the Gate On Time.” Liliana and fellow experts discuss biometrics, air travel and customer experience. Speakers: • Sherry Stein, SITA Lab, Senior…

Airport Design Symposium Speaker: The Autonomous Airport
On March 1, 2018, Liliana Petrova presented at the Airport Design Symposium industry on a panel about the Autonomous Airport. As we move toward a more automated culture, most travelers…

Bridging the gap between AI and Customer Support
Tune in to the conversation with Liliana Petrova, CCXP. In this webinar, presented by Argyle, Liliana talks about how to leverage artificial intelligence (AI) in an actionable way in order…
HEALTHCARE
Today’s patient, no matter health or socioeconomic status, requires easy-to-understand, actionable patient experiences that support health and wellness. Build a customer experience strategy for healthcare that is patient-centered, breaks silos, and improves access to data along the continuum of care.
TRANSPORTATION
CX strategy empowers transportation sector businesses understand and design for the scope of customer types and customer needs in this $206B USD industry. When a customer-centric mindset prioritizes the strategic design of seamless, guided journeys, the world class transportation experiences customers want, become possible.