Customer Experience Keynotes
Presentations
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

Chief Customer Officers CXPA Webinar
Tune in to listen to Liliana Petrova and other certified customer experience thought leaders during Customer Experience week. Learn what is cognitive empathy and how to empower your middle management…

Healthcare Podcast – Liliana Petrova How to Design better Healthcare Experience
How are healthcare and aviation similar? How are they different? Tune in to our conversation with Stacey Richter where we explore customer experience parallels between healthcare and airlines. Liliana shared…

Restaurant Experience Design
How do you create a feeling of surprise and adventure in your restaurant experience design? Do not underestimate the loud voice of the materials and colors you use in your…