Customer Experience Keynotes
Speaking Engagements
What they say…
Previous Engagements
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

Customer Experience Speaker – Panagora Conference
Liliana took the stage as a Keynote Customer Experience Speaker at the Panagora Pharma Conference in March 2019. Her speech was titled: How to infuse hospitality in the healthcare experience….

Keynote – ROI of Customer Experience
On 5/24/18, Liliana Petrova presented at the Customer Experience Exchange Travel & Hospitality conference in Florida. She spoke about the ROI of Customer Experience. Topics included: Translating customer experience improvements…

Biometrics case studies
Listen to featured panelist Liliana Petrova on “Getting to the Gate On Time.” Liliana and fellow experts discuss biometrics, air travel and customer experience. Speakers: • Sherry Stein, SITA Lab, Senior…
HEALTHCARE
Today’s patient, no matter health or socioeconomic status, requires easy-to-understand, actionable patient experiences that support health and wellness. Build a customer experience strategy for healthcare that is patient-centered, breaks silos, and improves access to data along the continuum of care.
TRANSPORTATION
CX strategy empowers transportation sector businesses understand and design for the scope of customer types and customer needs in this $206B USD industry. When a customer-centric mindset prioritizes the strategic design of seamless, guided journeys, the world class transportation experiences customers want, become possible.