Customer Experience Keynotes
Speaking Engagements
What they say…
Previous Engagements
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

Airport Design Symposium Speaker: The Autonomous Airport
On March 1, 2018, Liliana Petrova presented at the Airport Design Symposium industry on a panel about the Autonomous Airport. As we move toward a more automated culture, most travelers…

JetBlue Innovation Panel
Lliliana Petrova moderates a JetBlue Innovation panel discussion on customer experience. Highlights include insight on customer experience technology, and how to find the sweet spot between looking to the future…

Customer Experience Speaker – Argyle Conference
Liliana was the keynote customer experience speaker at the 2017 Argyle Customer Experience Leadership Forum. She talked about JFK T5 Lobby Transformation and shared lessons learned. In the keynote, Liliana…
HEALTHCARE
Today’s patient, no matter health or socioeconomic status, requires easy-to-understand, actionable patient experiences that support health and wellness. Build a customer experience strategy for healthcare that is patient-centered, breaks silos, and improves access to data along the continuum of care.
TRANSPORTATION
CX strategy empowers transportation sector businesses understand and design for the scope of customer types and customer needs in this $206B USD industry. When a customer-centric mindset prioritizes the strategic design of seamless, guided journeys, the world class transportation experiences customers want, become possible.