Infraday 2024: Insights on Elevating the Penn Station & Northeast Corridor Customer Experience
Infraday Fireside Chat features Amtrak’s Sara Appleton and Liliana Petrova, CEO of The Petrova Experience on leveraging data, technology, and regional infrastructure projects to improve the customer experience at New York Penn Station and beyond. They explore strategies for creating award-winning customer experience at travel hubs and approaches to honing customer experience focus.
Amtrak is at an exciting moment in its 53-year history. An infusion of federal investment is enabling Amtrak to modernize its fleet, stations, and century-old rail infrastructure. At the same time, ridership along the Northeast Corridor has surged above pre-pandemic levels, setting new records, and the organization has set a goal of doubling national ridership by 2040. To do so, Amtrak is focused on redefining its customer experience for the modern era. With expertise in designing passenger experience of the future, The Petrova Experience brings on-the-ground stories and a valuable perspective on elevating customer experience for riders of today and tomorrow.
Speakers:
Liliana Petrova, CEO/Founder, The Petrova Experience
Sara Appleton, Assistant Director, Gateway Program, Capital Project Delivery, Amtrak
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