Customer Success Industry - Education and Growth


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  • The growing Customer Success industry—examining its strategic role in engagement

    The Customer Success profession has grown exponentially year-over-year, expanding beyond traditional job titles and taking on a larger strategic and financial role in an enterprise’s business success. But even though great strides have been made in the recognition and importance of Customer Success, new research from Customer Success specialist firm Totango, more clarity, education and awareness about the function is needed.

    According to preliminary findings from the firm’s 2019 State of the Customer Success Industry and Salary Report, compensation for Customer Success professionals has increased since 2018, reinforcing the importance of Customer Success and an organizational focus on customer-centricity to business growth.

    Read more customer success profession insights

    This article was published in Agility PR Solution’s Blog.

    Read the full text of the article here.

    Organizational Culture and Access to Information

    By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet.  It is about leaders expressing values, and the action guidance their cultural behaviors provide.

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