What is Customer Experience for Built Environments?
A tweet grabbed our attention this week: “The Atlanta Airport (ATL) designers were like ‘and then what if we had them run 5k?’” In addition to making us laugh, this…
The Petrova Experience is Hiring – Marketing Coordinator Position Available
Join The Petrova Experience Team in pursuit of customer happiness. Job Title: Freelance Marketing Coordinator Location: Remote About Us: The Petrova Experience is an international customer experience consulting firm that…
The Biggest AI Mistake Most companies are Making
Much of AI news focuses on the importance of regulation, data risks, and intellectual property debates. And of course there is the rally cry “AI is coming for our jobs.”…
The Petrova Experience Announces Participation in Penn Station, New York Redesign
FOR IMMEDIATE RELEASE The Petrova Experience Announces Participation in Penn Station, New York Redesign The Petrova Experience Teams with FXCollaborative Architects LLP and WSP USA Inc. to improve customer experience…
How to Get Enough Funding for CX Initiatives
Delivering impactful customer experience programming starts with making the business case for customer experience to executive leadership. This is a straightforward objective. However, it requires strategy, clarity, education, and communication…
The Petrova Experience CX Partner Program
Setting up customer experience programs, building teams, making the business case for CX that secures the funding you need to have real impact on customer experience and drive a faster…
How Hospitality Can Save Tourism
Travel experience experts need to remember why people travel. For most tourists, it is all about the destination. The destination is why you leave home. Before you make the decision…
How AI and the Future of Humanity will co-exist?
I was born in 1980 and grew up with Terminator. Skynet, the AI with a consciousness that refused to shut itself for self-preservation, was my biggest fear. When I was…
Why Good CX Programs Fail
Digital technology powers employee experience on the inside to deliver seamless, intuitive experience to customers on the outside. So, when you are creating Customer Experience Programs, you must plan and…
How Southwest Can Own Customer Experience Again
The collapse of the Southwest passenger experience this holiday season is an unlikely jumping off point for a conversation on how to own customer experience transformation. Unfortunately, it is not…