The Petrova Experience CX Partner Program - THE PETROVA EXPERIENCE

The Petrova Experience CX Partner Program

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  • The Petrova Experience CX Partner Program

    Setting up customer experience programs, building teams, making the business case for CX that secures the funding you need to have real impact on customer experience and drive a faster path to ROI… we have been there and done it. And we want to help YOU do the same for your organization.

    Meet The Petrova Epxerience CX Partner Program

    We are ready to partner with you in pursuit of customer happiness for your organization and help you get to CX wins faster if you…

    • Are new to a CX role
    • Feel like there is more you want to accomplish than the resources you currently have access to
    • Recognize there is so much you can do to elevate your CX, but are not sure how to accomplish your goals or where to start
    • Are ready to master a process that increases efficiency and amplifies customer experience internally and externally
    • Are expected to deliver quickly and need support to scale and get to your wins faster
    • Want support delivering on your CX promises and overall experience concepts

    Support from a Partner Who Has Been There

    We have been where you are – the first CX hire at a Fortune 500 Company. Built award-winning CX Programs from the ground up.

    We advocate for YOU and help protect your Brand.

    We are experts who know where to start and how to teach others.

    We are your Extended Team – we work for YOU!

    Because we truly believe in empowering you to pursue customer happiness every day, we are here to use our experience to help you lead transformations that take you from ideas to impact. And we’re not afraid of the difficult conversations and dynamic problem solving it takes to get there.

    Take the Next Step with The Petrova Experience

    Ready to learn more and take the next steps with us? Let us know, and we will set up a time to connect!

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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    Organizational Culture and Access to Information

    By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet.  It is about leaders expressing values, and the action guidance their cultural behaviors provide.

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