Customer Experience Keynotes
Presentations
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

Customer Experience Speaker – Panagora Conference
Liliana took the stage as a Keynote Customer Experience Speaker at the Panagora Pharma Conference in March 2019. Her speech was titled: How to infuse hospitality in the healthcare experience….

Unleashed Podcast – Liliana Petrova on optimizing the customer experience
Tune in to the Unleashed customer experience podcast where Liliana Petrova and Will Bachman talk about customer experience optimization. Learn how to make customer-centric decisions. Find out how to ensure…

Communism, Casinos, Airports & Customer Experience Podcast
Listen to our passionate customer experience podcast with Gary David and Adam Gamwell. They did some serious research on Liliana and found out about her start in the casino industry…