Customer Experience Keynotes
Presentations
DESIGNING CUSTOMER EXPERIENCE: PODCAST WITH LILIANA PETROVA
Liliana Petrova, CCXP is featured on the Travel is Your Business podcast. On the show, she discusses how designing customer experiences is like conducting an orchestra.
Learn how CX strategy, design and implementation benefit your customers – and your brand.

Communism, Casinos, Airports & Customer Experience Podcast
Listen to our passionate customer experience podcast with Gary David and Adam Gamwell. They did some serious research on Liliana and found out about her start in the casino industry…

Customer Experience in Financial Services
A few weeks ago we sat down with Drum to talk about CX (Customer Experience) in Financial Services. We shared company with IBM, E*trade, and MasterCard, to name a few….

Customer Centric Culture
Tune in for the CXPA CX Day 2019 webinar on Building (and Sustaining) a Customer-Centric Culture.Listen to a candid conversation about corporate culture with CCXP professionals and thought leaders. We…