Airport Design Design Speaker: The Autonomous Airport - Liliana Petrova

Airport Design Symposium Speaker: The Autonomous Airport

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  • Airport Design Symposium Speaker: The Autonomous Airport

    On March 1, 2018, Liliana Petrova presented at the Airport Design Symposium industry on a panel about the Autonomous Airport.

    As we move toward a more automated culture, most travelers will adapt to a Jetsonian, automated lifestyle. And every industry we know will be disrupted. For those in aviation, this signals the shift from aviation as a service industry to a more transactional one, devoid of the personal touches that made the romance of flight an event.

    The panel of thought leaders explores how the passenger remains at the center of the assembly line.

    Read more about the Symposium.

    Panel speakers included:

    Ty Osbaugh, AIA LEED AP, Gensler
    Gaylloyd Dadyala, Vanderlande
    Ben Pierce, PMP, HDR

    Organizational Culture and Access to Information

    By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet.  It is about leaders expressing values, and the action guidance their cultural behaviors provide.

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    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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