Airport Design Design Speaker: The Autonomous Airport - Liliana Petrova

Airport Design Symposium Speaker: The Autonomous Airport

Become a Member SIGN UP!
  • Airport Design Symposium Speaker: The Autonomous Airport

    On March 1, 2018, Liliana Petrova presented at the Airport Design Symposium industry on a panel about the Autonomous Airport.

    As we move toward a more automated culture, most travelers will adapt to a Jetsonian, automated lifestyle. And every industry we know will be disrupted. For those in aviation, this signals the shift from aviation as a service industry to a more transactional one, devoid of the personal touches that made the romance of flight an event.

    The panel of thought leaders explores how the passenger remains at the center of the assembly line.

    Read more about the Symposium.

    Panel speakers included:

    Ty Osbaugh, AIA LEED AP, Gensler
    Gaylloyd Dadyala, Vanderlande
    Ben Pierce, PMP, HDR

    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

    Continue reading

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

    Continue reading

    Price Based Country test mode enabled for testing Colombia. You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari