Improving Airport Passenger Experience - THE PETROVA EXPERIENCE

Improving Airport Passenger Experience

Become a Member SIGN UP!
  • Liliana Petrova, The Petrova experience Moderator Improving Airport Passenger Experience

    Improving Airport Passenger Experience

    Tune in to the Aviation Americas Webinar moderated by Liliana Petrova. Listen to aviation and airports experts Brian Cobb and Jaymes Todero as they discuss improving airport passenger experience post Covid19.

    In this hour you will learn how ready the public is to begin traveling again, what airport cleaning will look like in the future, and who should be the designer of the future of travel. Click here and read more about our views of travel and the use of technology to improve customer experience.

    Listen here!

    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

    Continue reading

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

    Continue reading

    Price Based Country test mode enabled for testing Colombia. You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari