Improving Airport Passenger Experience - THE PETROVA EXPERIENCE

Improving Airport Passenger Experience

Become a Member SIGN UP!
  • Liliana Petrova, The Petrova experience Moderator Improving Airport Passenger Experience

    Improving Airport Passenger Experience

    Tune in to the Aviation Americas Webinar moderated by Liliana Petrova. Listen to aviation and airports experts Brian Cobb and Jaymes Todero as they discuss improving airport passenger experience post Covid19.

    In this hour you will learn how ready the public is to begin traveling again, what airport cleaning will look like in the future, and who should be the designer of the future of travel. Click here and read more about our views of travel and the use of technology to improve customer experience.

    Listen here!

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

    Continue reading

    Organizational Culture and Access to Information

    By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet.  It is about leaders expressing values, and the action guidance their cultural behaviors provide.

    Continue reading

    Price Based Country test mode enabled for testing Colombia. You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari