Infraday 2024: Insights on Elevating the Penn Station & Northeast Corridor Customer Experience
Infraday Fireside Chat features Amtrak’s Sara Appleton and Liliana Petrova, CEO of The Petrova Experience on leveraging data, technology, and regional infrastructure projects to improve the customer experience at…
Rethinking the Passenger Experience of the Future: Keynote Aviation Festival Americas 2024 – Liliana Petrova
Liliana Petrova, Founder and CEO of The Petrova Experience, and a customer experience consultant, shares insights on the future of passenger experience in a changing aviation ecosystem from the Experience…
CX Revolution: Redefining the Customer Journey for Unrivaled Loyalty – Tech People Podcast
Liliana Petrova joins Ken Coyne on the Tech People podcast to discuss how to elevate Customer Experience strategy. She shares valuable lessons and best practices on the art of crafting…
Technology Innovations for Hospitality
This 30-minute webinar is the capstone to The Petrova Experience Summer Webinar Series on Hospitality. Throughout the series, CEO/Founder Liliana Petrova and special guests discussed the 3 Pillars of Hospitality:…
Webinar: How to Build Processes and Procedures for World-Class Hospitality Experiences
In this 30-minute webinar from The Petrova Experience, hear from Tony Lopez, Vice President of Manufacturing & Logistics Services for PRIDE Industries and Liliana Petrova, CEO and Founder of The…
Webinar: How to Train Hospitality Teams for Superior Customer Experience
Liliana Petrova, CEO/Founder of The Petrova Experience explores how to leverage training to combat the hospitality industry’s 84% employee turnover rate. In conversation with The Petrova Experience CMO Elizabeth Eames,…
KnowHow Customer Experience Investment Webinar with Lilian Petrova
Customer Experience in Restoration: Delighting Your Customer from Job Start to Close The Petrova Experience Founder and CEO Liliana Petrova is a featured guest on The Five Star Restorer Webinar…
What defines a good Customer Experience post Covid?
The Petrova Experience founder, Lililiana Petrova, led a Declare Talk on serving customers during a crisis and capturing the power of empathy with clients and colleagues. Liliana championed empathy and customer-centered culture to…
Improving Airport Passenger Experience
Tune in to the Aviation Americas Webinar moderated by Liliana Petrova. Listen to aviation and airports experts Brian Cobb and Jaymes Todero as they discuss improving airport passenger experience post…
Podcast – Delivering an Extraordinary Experience
When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference. So how do you…