What defines a good Customer Experience post Covid?
The Petrova Experience founder, Lililiana Petrova, led a Declare Talk on serving customers during a crisis and capturing the power of empathy with clients and colleagues. Liliana championed empathy and customer-centered culture to…
Improving Airport Passenger Experience
Tune in to the Aviation Americas Webinar moderated by Liliana Petrova. Listen to aviation and airports experts Brian Cobb and Jaymes Todero as they discuss improving airport passenger experience post…
Podcast – Delivering an Extraordinary Experience
When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference. So how do you…
Customer Experience Speaker – Panagora Conference
Liliana took the stage as a Keynote Customer Experience Speaker at the Panagora Pharma Conference in March 2019. Her speech was titled: How to infuse hospitality in the healthcare experience….
Unleashed Podcast – Liliana Petrova on optimizing the customer experience
Tune in to the Unleashed customer experience podcast where Liliana Petrova and Will Bachman talk about customer experience optimization. Learn how to make customer-centric decisions. Find out how to ensure…
Communism, Casinos, Airports & Customer Experience Podcast
Listen to our passionate customer experience podcast with Gary David and Adam Gamwell. They did some serious research on Liliana and found out about her start in the casino industry…
Customer Experience in Financial Services
A few weeks ago we sat down with Drum to talk about CX (Customer Experience) in Financial Services. We shared company with IBM, E*trade, and MasterCard, to name a few….
Customer Centric Culture
Tune in for the CXPA CX Day 2019 webinar on Building (and Sustaining) a Customer-Centric Culture.Listen to a candid conversation about corporate culture with CCXP professionals and thought leaders. We…
Chief Customer Officers CXPA Webinar
Tune in to listen to Liliana Petrova and other certified customer experience thought leaders during Customer Experience week. Learn what is cognitive empathy and how to empower your middle management…
Healthcare Podcast – How to Design better Patient Experience
How are healthcare and aviation similar? How are they different? Tune in to our conversation with Stacey Richter where we explore customer experience parallels between healthcare and airlines. Liliana shared…