Customer Experience in Financial Services
A few weeks ago we sat down with Drum to talk about CX (Customer Experience) in Financial Services. We shared company with IBM, E*trade, and MasterCard, to name a few….
Customer Centric Culture
Tune in for the CXPA CX Day 2019 webinar on Building (and Sustaining) a Customer-Centric Culture.Listen to a candid conversation about corporate culture with CCXP professionals and thought leaders. We…
Chief Customer Officers CXPA Webinar
Tune in to listen to Liliana Petrova and other certified customer experience thought leaders during Customer Experience week. Learn what is cognitive empathy and how to empower your middle management…
Healthcare Podcast – Liliana Petrova How to Design better Healthcare Experience
How are healthcare and aviation similar? How are they different? Tune in to our conversation with Stacey Richter where we explore customer experience parallels between healthcare and airlines. Liliana shared…
Restaurant Experience Design
How do you create a feeling of surprise and adventure in your restaurant experience design? Do not underestimate the loud voice of the materials and colors you use in your…
AI Podcast
Tune in to listen to Liliana Petrova and Justin Smith Ph.D. having a conversation about artificial intelligence on the AI podcast. In it they share their biggest fears and highest…
Personalized Customer Experience Webinar
Webinar: Strategies to Build & Leverage Personalized Customer Experiences Are you wondering what data you need to deliver more relevant experiences to your customers? Do you want to know how…
Keynote – ROI of Customer Experience
On 5/24/18, Liliana Petrova presented at the Customer Experience Exchange Travel & Hospitality conference in Florida. She spoke about the ROI of Customer Experience. Topics included: Translating customer experience improvements…
Biometrics case studies
Listen to featured panelist Liliana Petrova on “Getting to the Gate On Time.” Liliana and fellow experts discuss biometrics, air travel and customer experience. Speakers: • Sherry Stein, SITA Lab, Senior…
Airport Design Symposium Speaker: The Autonomous Airport
On March 1, 2018, Liliana Petrova presented at the Airport Design Symposium industry on a panel about the Autonomous Airport. As we move toward a more automated culture, most travelers…