The Petrova Experience Announces Experience Stage Presentation and Roundtable Discussion at Aviation Festival Americas
Founder of The Petrova Experience to present on the future of passenger experience at Aviation Festival Americas, Miami
Brooklyn, NY – May 7, 2024
Customer experience consulting firm CEO and founder Liliana Petrova will present “Rethinking the Passenger Experience of the Future: Designing the Next Era of Travel Journeys,” at Aviation Festival Americas in Miami, Florida, May 15, 2024. The conversation will introduce the new travel ecosystem and address the intersection of changing passenger needs and technologies, including vertical takeoff and landing aircraft (VTOL).
Additionally, Ms. Petrova and The Petrova Experience Senior CX Consultant Christiane Stamp, formerly of JetBlue Airways, will host a roundtable discussion entitled “Disruption Management 360.” The discussion will present a comprehensive view of communication, disruption management, and customer compensation as drivers of customer loyalty.
“I am eager to connect with aviation colleagues around important conversations about passenger experience, technology, and accessibility,” says Liliana Petrova, CEO and Founder of The Petrova Experience. “I always look forward to attending Aviation Festival Americas, and this year, I am proud to be a Silver Sponsor of this event that brings together great leaders from our aviation community.”
Aviation Festival Americas 2024 is the sixteenth annual Aviation Festival Americas event, a leading event in the aviation industry. The event will take place at the Miami Beach Convention Center, Miami, Florida, May 15 – 16, 2024.
The Petrova Experience is an international customer experience consulting firm that connects customer experience to ROI. Based in Brooklyn, New York, and founded by Liliana Petrova, The Petrova Experience designs and implements customer experiences that help businesses meet ever-increasing customer expectations and market challenges. The Petrova Experience is a Federally recognized Minority and Women-Owned Business (MWBE) and a recognized New York State and New Jersey MWBE. Register to attend Ms. Petrova’s sessions at https://www.terrapinn.com/conference/aviation-festival-americas/index.stm.
Learn more about The Petrova Experience at thepetrovaexperience.com
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