Customer Experience in Financial Services
A few weeks ago we sat down with Drum to talk about CX (Customer Experience) in Financial Services. We shared company with IBM, E*trade, and MasterCard, to name a few.
We talked about customer experience int he financial industry and beyond.
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- What do brands need to know to wow the customer?
- How do you ensure adoption rate matches the business need of projects?
- What is the most exciting customer experience trend in 2020?
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Listen to our great conversation with Drum and keep tackling customer experience in finance. Like any other industry, finance needs to cover the basics before investing too much in “wow” moments that cannot have an impact without CX basics in place.
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