Customer Centric Culture
Tune in for the CXPA CX Day 2019 webinar on Building (and Sustaining) a Customer-Centric Culture.Listen to a candid conversation about corporate culture with CCXP professionals and thought leaders. We talk about the need to start cultural transformation at the top. Without executive buy in, professionals should feel comfortable to walk away from engagements.
Get actionable advice how to face obstacles on the path of organizational culture growth and the value of having cultural committees in house.
Some key takeaways:
- Ask for bigger funding to be taken seriously
- Culture starts at the top. If the executive buy is not in place chances are nothing will happen
- You need C-suit partnership for real impact
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United CEO does not care about #customers happiness. Really?
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