Chief Customer Officers CXPA Webinar - THE PETROVA EXPERIENCE

Chief Customer Officers CXPA Webinar

Become a Member SIGN UP!
  • The Petrova Experience speaker on a Customer Experience Webinar

    Chief Customer Officers CXPA Webinar

    Tune in to listen to Liliana Petrova and other certified customer experience thought leaders during Customer Experience week. Learn what is cognitive empathy and how to empower your middle management both to ask the right questions and to have honest conversations with the front line.

    For the Chief Customer Officers – learn how to design employee facing technology that will have high adoption rate and employee engagement.

    The leaders who understand and prioritize employee experience will be the winners in the next decade! Tune in to join them!

    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

    Continue reading

    Price Based Country test mode enabled for testing Colombia. You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari