Communism, Casinos, Airports & Customer Experience Podcast - THE PETROVA EXPERIENCE

Communism, Casinos, Airports & Customer Experience Podcast

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  • Communism, Casinos, Airports & Customer Experience Podcast

    Listen to our passionate customer experience podcast with Gary David and Adam Gamwell. They did some serious research on Liliana and found out about her start in the casino industry and St. Francis College. This conversation covers the motivations and past of Liliana Petrova and how they formed her drive for customer happiness pursuit.

    How can you convert a whole organization of people to adopt a ‘culture of centricity,’ whether it be customer-centricity, employee-centricity, etc? Are we really talking about being a cultural missionary?  Find the answers to these questions and many more below.

     

    Tune in!

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