Healthcare Podcast – Liliana Petrova How to Design better Healthcare Experience
How are healthcare and aviation similar? How are they different? Tune in to our conversation with Stacey Richter where we explore customer experience parallels between healthcare and airlines. Liliana shared her passion for customer experience and explains how patient experience can benefit from a reiterative approach to innovation.
Get to know how important the first and the last touchpoint of an experience journey are and how to ensure the adoption of your app is what you want it to be once you launch.
Key takeaways:
- Designing for simplicity is the hardest design.
- When you are overwhelmed by all that can be fixed in the patient journey, fix a touch point and start there.
- Digital health can work when it adds value and is intuitive.
We hope you enjoy our conversation as much as we did! Listen here!
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