CXPA Classes Customer Journey Management
The CXPA Online Customer Journey Management class is an affordable way to learn fundamentals on the go. At around $50 for CXPA Member, it offers a series of recordings allows you…
CCXP Prep Class Overview
There are three main reasons to take a CCXP Preparation Class. Test prep classes help fill in the gaps between what you are doing every day and what you need…
Know Your Test Prep Personality, And Design Your Strategy Accordingly
Everyone has a different learning style, so keep your style in mind as you prepare. There is no one size fits all approach, so take this advice and blend it…
Take mock CCXP tests
CX University is a good resource for mock CCXP tests. Tests are relevant, and built like the real exam. For about $70, you can access hundreds of questions for each…
Plan for the CCXP Exam Prep Process
Adding test prep to the demands of life can be a challenge. Remember, one of the chief purposes of certification is to advance your career. Make sure that you schedule…
Review CCXP Eligibility Before You Begin
Review exam eligibility rules as part of your planning process. Please do not underestimate the CCXP exam! It is not easy, and it is not intuitive. In order to do…
Commit to becoming a Customer Experience Leader
Keep focus on your why. Why get CCXP certified? To become a marketable customer experience leader. It is important to invest in the learning process with time and resources, as…
Study Books by Customer Experience Thought Leaders
The bible of Customer Experience is Outside In. The only regret we had was that I did not have enough time to read this book twice. Pay special attention to…
Read Test Prep Materials
Start by diving into these exam prep resources: the Official CCXP Handbook and Michael Bartlett’s CCXP Exam Preparation booklet. Spoiler: Chapter 3 of the Handbook is the most useful for exam…