Plan for the CCXP Exam Prep Process - THE PETROVA EXPERIENCE

Plan for the CCXP Exam Prep Process

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  • Plan for the CCXP Exam Prep Process

    Adding test prep to the demands of life can be a challenge. Remember, one of the chief purposes of certification is to advance your career.

    Make sure that you schedule the exam and the preparation that it requires for a time when you are able to commit to it while committing fully to your projects, deadlines and responsibilities at work.

    The last thing you want to do is have your job performance suffer because you are spending time preparing for the exam, or to take the exam when you are under-prepared because work demands got in the way of your study time.

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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