CCXP Prep Class Overview - THE PETROVA EXPERIENCE

CCXP Prep Class Overview

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  • CCXP Prep Class Overview

    There are three main reasons to take a CCXP Preparation Class.

    1. Test prep classes help fill in the gaps between what you are doing every day and what you need to know for the exam.
    2. Test prep classes re-create real world scenarios so the test questions won’t feel like a surprise.
    3. Test prep classes expand your knowledge and build your confidence.

    There are several certified providers of CCXP preparation classes. We chose ClearAction.

    Lynn Hunsaker, CCXP, PCM offers different types of support videos. You can choose whatever format fits your learning style.

    Online Course

    Live Webinar Course

    In-person Course

    Budget a few days for this. You cannot go over the material in a day.

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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    Organizational Culture and Access to Information

    By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet.  It is about leaders expressing values, and the action guidance their cultural behaviors provide.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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