Review CCXP Eligibility Before You Begin - THE PETROVA EXPERIENCE

Review CCXP Eligibility Before You Begin

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  • Review CCXP Eligibility Before You Begin

    Review exam eligibility rules as part of your planning process. Please do not underestimate the CCXP exam! It is not easy, and it is not intuitive.

    In order to do well on the exam, you must study the materials. So the exam format doesn’t surprise you on test day, you must use sample exams to prepare. Go back to your SAT and GMAT years and calibrate yourself to standardized test thinking.

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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