CCXP - Know Your Test Personality to Design Your Learning Strategy

Know Your Test Prep Personality, And Design Your Strategy Accordingly

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  • Know Your Test Prep Personality, And Design Your Strategy Accordingly

    Everyone has a different learning style, so keep your style in mind as you prepare. There is no one size fits all approach, so take this advice and blend it with study strategies that have worked for you in the past.

    Consider taking a trip to a local or university library. Connect with other test preparers in our Member Group, or in your personal network and schedule study sessions. Whatever your approach, stay the course and you will see success when exam time comes.

    For additional support, reach out to us so we can add  your personal challenge to our monthly calls agenda. Always feel free to reach out to us for additional support and guidance.

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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