Take mock CCXP tests

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  • Take mock CCXP tests

    CX University is a good resource for mock CCXP tests. Tests are relevant, and built like the real exam.

    For about $70, you can access hundreds of questions for each of the six test topics. Do not take the mock exams too prematurely. Wait until the last two weeks to do them. We recommend doing one test exam to see whee you are before you start your preparation activities and then go back after you have studied/taken some of the prep classes. The team in CX University is very quick and helpful when you reach out for support. That is just the cherry on the top.

    Get Customer Experience Basics Right and You Don’t Need to Invest in Wow Moments

    Wow Moments are a Customer Experience hot topic. Customer experience professionals ideate how to build, prioritize, finance, and measure these Wow Moments. Chip and Dan Heath wrote a whole book on the topic: The Power of Moments. No Wow Moment saves you from negative word of mouth if your brand fails to get the customer experience basics right or to deliver the expected brand experience consistently.

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    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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