Read Test Prep Materials - THE PETROVA EXPERIENCE

Read Test Prep Materials

Become a Member SIGN UP!
  • Read Test Prep Materials

    Start by diving into these exam prep resources: the Official CCXP Handbook and Michael Bartlett’s CCXP Exam Preparation booklet.

    Spoiler: Chapter 3 of the Handbook is the most useful for exam prep! It breaks down the Six Exam Categories in detail and explains the percentage weight each category in the total grading metric.

    Bartlett’s booklet is foundational and helpful. Make this book the foundation of your study plan. It includes 40 exam questions that create a real world test experience so you won’t be surprised the day of the test.

    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

    Continue reading

    Price Based Country test mode enabled for testing Colombia. You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari