Customer Experience Strategy Conference – CXDay2024
Inaugural conference from New York-based consulting firm gathers leaders to build the business case for customer experience. Brooklyn, NY—July 24, 2024 Customer experience firm The Petrova Experience announces CX Strategy…
The Petrova Experience Announces Experience Stage Presentation and Roundtable Discussion at Aviation Festival Americas
Founder of The Petrova Experience to present on the future of passenger experience at Aviation Festival Americas, Miami Brooklyn, NY – May 7, 2024 Customer experience consulting firm CEO and…
The Petrova Experience is Hiring – Marketing Coordinator Position Available
Join The Petrova Experience Team in pursuit of customer happiness. Job Title: Freelance Marketing Coordinator Location: Remote About Us: The Petrova Experience is an international customer experience consulting firm that…
The Petrova Experience Announces Participation in Penn Station, New York Redesign
FOR IMMEDIATE RELEASE The Petrova Experience Announces Participation in Penn Station, New York Redesign The Petrova Experience Teams with FXCollaborative Architects LLP and WSP USA Inc. to improve customer experience…
The Petrova Experience CX Partner Program
Setting up customer experience programs, building teams, making the business case for CX that secures the funding you need to have real impact on customer experience and drive a faster…
Exceptional Customer Experience: Driving ROI Year-Round
CX ROI Webinar Liliana Petrova, Founder and CEO of The Petrova Experience, and Debbie Jackson, Senior Consultant at Eventus Solutions Group, share insights on how to reach new heights.
We Secure Your Customer’s Happiness – The Petrova Experience
Entrepreneur publication Go Solo features Liliana Petrova and The Petrova Experience. The one-on-one interview gives an honest look at the victories and challenges involved in building a business. And how…
The Principal Post: Liliana Petrova, In Brief
On April 22, 2022, The Principal Post published an article spotlighting The Petrova Experience Founder and CEO, Liliana Petrova. The article provides an inside-track on Ms. Petrova’s motivations, experiences, and…
CXBuzz Interview with Liliana Petrova
This month CXBuzz featured Liliana Petrova, CCXP in a customer experience interview about the inner workings of customer experience. Read Liliana’s take on the difference between Customer Service and Customer…
Liliana Petrova on best employee practices in digital transformations
Method featured a story of Dignity of Work and collaborated with Liliana Petrova in their employee experience article series. Liliana shared JetBlue Airways best practices in the design and implementation…