Entrepreneur publication Go Solo features Liliana Petrova and The Petrova Experience. The one-on-one interview gives an honest look at the victories and challenges involved in building a business. And how…

On April 22, 2022, The Principal Post published an article spotlighting The Petrova Experience Founder and CEO, Liliana Petrova. The article provides an inside-track on Ms. Petrova’s motivations, experiences, and…

This month CXBuzz featured Liliana Petrova, CCXP in a customer experience interview about the inner workings of customer experience. Read Liliana’s take on the difference between Customer Service and Customer…

Method featured a story of Dignity of Work and collaborated with Liliana Petrova in their employee experience article series. Liliana shared JetBlue Airways best practices in the design and implementation…

Insight Analytics featured a cover story of Liliana Petrova in the October edition of their magazine. Liliana was interviewed as one of the 10 most influential women in technology. In…

Liliana Petrova, CCXP, Founder and CEO of The Petrova Experience, today announces the launch of a new Customer Experience podcast. The One Thing: Customer Experience from the Top gives an…

International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).

Liliana joins business networking site Cake for a panel discussion on customer experience.

The goal of CX across industries is the same. It’s delivering to your customers the value that they value. It’s a simple goal that carries a lot of weight and…

We asked entrepreneurs what critical skills one must have to be a CEO and here are the awesome responses. #1- Liliana Petrova – A good CEO needs to be brave…