NYC-based customer experience design consulting firm partners with Doppelmayr to bring world class experience design to the AirTrain Newark Liberty International Airport (New Jersey/USA) AirTrain. Brooklyn, NY January 14, 2026 – Customer experience consulting firm The Petrova Experience, has been selected as the customer experience…

Inaugural conference from New York-based consulting firm gathers leaders to build the business case for customer experience. Brooklyn, NY—July 24, 2024 Customer experience firm The Petrova Experience announces CX Strategy Conference 2024: From Vision to Reality.  The half-day event will be held Tuesday, October 1,…

Founder of The Petrova Experience to present on the future of passenger experience at Aviation Festival Americas, Miami Brooklyn, NY – May 7, 2024 Customer experience consulting firm CEO and founder Liliana Petrova will present “Rethinking the Passenger Experience of the Future: Designing the Next…

Join The Petrova Experience Team in pursuit of customer happiness. Job Title: Freelance Marketing Coordinator Location: Remote About Us: The Petrova Experience is an international customer experience consulting firm that connects customer experience to ROI. Based in Brooklyn and founded by Liliana Petrova, The Petrova…

FOR IMMEDIATE RELEASE The Petrova Experience Announces Participation in Penn Station, New York Redesign The Petrova Experience Teams with FXCollaborative Architects LLP and WSP USA Inc. to improve customer experience in New York’s Penn Station Brooklyn, NY – November 7, 2023 Customer experience consulting firm…

Setting up customer experience programs, building teams, making the business case for CX that secures the funding you need to have real impact on customer experience and drive a faster path to ROI… we have been there and done it. And we want to help…

CX ROI Webinar Liliana Petrova, Founder and CEO of The Petrova Experience, and Debbie Jackson, Senior Consultant at Eventus Solutions Group, share insights on how to reach new heights.

Entrepreneur publication Go Solo features Liliana Petrova and The Petrova Experience. The one-on-one interview gives an honest look at the victories and challenges involved in building a business. And how the pursuit of happiness is a guidepost. Read on for Liliana’s insights, along with her…

On April 22, 2022, The Principal Post published an article spotlighting The Petrova Experience Founder and CEO, Liliana Petrova. The article provides an inside-track on Ms. Petrova’s motivations, experiences, and ideas. Go inside the story of the founder of The Petrova Experience with answers to…

This month CXBuzz featured Liliana Petrova, CCXP in a customer experience interview about the inner workings of customer experience. Read Liliana’s take on the difference between Customer Service and Customer Experience, how companies can increase loyalty and retention, and which firms are walking the talk…