The Principal Post Liliana Petrova Interview

The Principal Post: Liliana Petrova, In Brief

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  • The Principal Post: Liliana Petrova, In Brief

    On April 22, 2022, The Principal Post published an article spotlighting The Petrova Experience Founder and CEO, Liliana Petrova.

    The article provides an inside-track on Ms. Petrova’s motivations, experiences, and ideas.

    Go inside the story of the founder of The Petrova Experience with answers to questions like “what is your biggest leap” and “what message do you want to send out into the world.”

    Experience the full Interview on The Principal Post.

    How a Personal Interaction builds Repeat Customers

    A customer-centric methodology is key to the successful outcome of my interaction with Hello Spud. It is the reason this story appears here, and not among the CX Big Fails! The company did not send an automated response. It did not deliver a message stating “sorry we couldn’t help you, would you like something else.” Instead, the company co-founder reached out to me personally across multiple channels (a handwritten note, followed by personal emails).

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